Shipping and returns

The estimated time to process each order varies, as some pieces are hand made and naturally dyed. Both of which are elaborate processes. Usually we take 10-15 days to dispatch a piece. At times, orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks, you will be notified by an e-mail or through the number provided by you.

SHIPPING INFORMATION

DOMESTIC
Once shipped, orders take 3-7 working days to be delivered. For all orders within India, we offer both free shipping and express shipping, for which a fee of ₹500/- is charged.
We do not ship on Saturdays, Sundays or Public Holidays.
*due to the prevailing condition, transit might take more time. We are using speed post for timely deliveries within the country.

INTERNATIONAL
Presently we are charging a flat 1500/-INR shipping fee on all international  orders. International shipping charges vary for different countries. Additional shipping charges might apply after the order is placed with us. Once we receive your order, we will let you know about the exact shipping charges based on the pin code provided.
For a more personal experience, and in the case of a custom requirement, we request you to get in touch with us through a direct message on our Instagram @kokun.india
Alternatively, you can also write to us at kokun.india@gmail.com regarding any queries. 

Shipping Status
You will receive an e-mail informing that your order has been shipped, along with a tracking ID/AWB, which can help you know the status of your order.

RETURNS 
We hope you love your purchase. Each piece is made to ensure that you get the best. However, if at all you received a damaged or incorrect item, please contact us immediately on kokun.india@gmail.com.

We offer returns and exchanges within 3 days from the date of delivery. Here’s how you can process your exchange or return.

kokūn will provide a full refund or exchange, for flawed items when notified within 3 days of receipt, provided the items are unworn, unwashed and with all original tags attached. If the original tags have been removed or tampered with, we won’t be able to process your return. 

To notify us, write to us at kokun.india@gmail.com with your return or exchange request. Please include your order details (Order number/ order confirmation email) and details of the piece you would like to return or exchange and your reason for doing so.
Returns are only acceptable, or eligible for a refund, if the order that you received is damaged. If you have received the wrong size, we can exchange your purchase with another size.  Refund is not eligible on discounted pieces & on customised designs.
Once your request has been received we will review and process a refund within 72 business hours, from when we receive the returned order. Shipping cost of return to us, will be borne by the customer. 

 

EXCHANGE

If you’re not happy with the fit of your purchase, you can write to us regarding the sizing issue and send the piece back to us within three days of receipt. We will replace the design with the correct size. If you would like to exchange your oder with something else of the same price, you can write to us regarding that as well. (not eligible for customised and discounted pieces)

*Please note that shipping cost of return/exchange to us, will be borne by the customer.

*Minor colour variation from image to design is probable, depending on the monitor or phone screen. Products will not be returned or exchanged on this basis.
*Due to the nature of the processes used, the exact replica of the original design is not possible in handmade and naturally dyed pieces, this uniqueness and unpredictability is the beauty of emulating nature and its practices.