Once shipped, orders take 3-7 working days to be delivered. For all orders within India, we offer both free shipping and express shipping, for which a fee of 500 INR is charged (delivered within 24-48hours)
We do not ship on Saturdays, Sundays or Public Holidays.
*We use BlueDart and DTDC for express shipments. Free transportations are through speed post or DTDC, for timely deliveries within the country.
Presently we are charging a flat nominal shipping fee of 1500 INR for International Air Parcel, which is delivered by our reliable government postal service.
Delivery time depends on the destination country’s distance and connectivity from India.
Please note that the shipping being charged, is not inclusive of custom or import duties that may be levied upon reaching the destination country. We cannot control these charges, as they fluctuate, depending on the destination countries’ tax policies and are unable to estimate what they may be.
Please note Kokūn cannot not take responsibility if the package gets held at customs or at any other point in the destination country.
*p.s. for our beloved overseas customers
Please note that international shipments are sent through IndiaPost, which is a national postal service, run by the Government of India.
Incase you are not at home, please inform your neighbours or security to collect the parcel for you.
If you miss a delivery, the quicker option will be to get in touch with a nearby national postal office of your region, rather than reaching us. Deliveries are attempted twice-thrice.
Please note that if the package travels back to us, from your destination country, because of your non-availability, we can initate a refund only for the cost of your order. We will not be able to refund the shipping charges. If you want us to resend the order, then additional shipping charges will apply.
You will receive an e-mail informing that your order has been shipped, along with a tracking ID/AWB, which can help you know the status of your order.
If for some reason, you are unable to access the tracking link shared, please mail us along with the order number in the subject.
If you know the parcel is on its way, or is showing delivered, but you haven’t received it. Please check with the security or your neighbours, before you reach us regarding non-delivery of your order.
Alternatively, you can also write to us at email@example.com regarding any queries.
We hope you love your purchase. Each piece is made to ensure that you get the best. However, if at all you received a damaged or incorrect item, please contact us immediately on firstname.lastname@example.org.
We offer returns and exchanges within 3 days from the date of delivery. Here’s how you can process your exchange or return.
kokūn will provide a full refund or exchange, for flawed items when notified within 3 days of receipt, provided the items are unworn, unwashed and with all original tags attached. If the original tags have been removed or tampered with, we won’t be able to process your return.
To notify us, write to us at email@example.com with your return or exchange request. Please include your order details (Order number/ order confirmation email) and details of the piece you would like to return or exchange and your reason for doing so.
Returns are only acceptable, or eligible for a refund, if the order that you received is damaged. If you have received the wrong size, we can exchange your purchase with another size. Refund is not eligible on discounted pieces & on customised designs.
Once your request has been received we will review and process a refund within 72 business hours, from when we receive the returned order. Shipping cost of return to us, will be borne by the customer.
If you’re not happy with the fit of your purchase, you can write to us regarding the sizing issue and send the piece back to us within three days of receipt. We will replace the design with the correct size. If you would like to exchange your oder with something else of the same price, you can write to us regarding that as well. (not eligible for customised and discounted pieces)
*Please note that shipping cost of return/exchange to us, will be borne by the customer.
*Minor colour variation from image to design is probable, depending on the monitor or phone screen. Products will not be returned or exchanged on this basis.
*Due to the nature of the processes used, the exact replication of the original design is not possible in handmade and naturally dyed pieces, this uniqueness and unpredictability is the beauty of emulating nature and its practices.