Shipping policy
DOMESTIC
Once shipped, orders take 3-7 working days to be delivered. For all orders within India, we offer both free shipping and express shipping, for which a fee of 500 INR is charged (delivered within 24-48hours)
We do not ship on Saturdays, Sundays, or on Public Holidays.
*We use BlueDart and DTDC for express shipments. Free transportations are through speed post or DTDC, for timely deliveries within the country.
INTERNATIONAL
Presently we are charging a flat nominal shipping fee of 1500 INR for International Air Parcel, which is delivered by our reliable government postal service.
Delivery time depends on the destination country’s distance and connectivity from India.
Please note that the shipping being charged, is not inclusive of customs or import duties that may be levied upon reaching the destination country. We cannot control these charges, as they fluctuate, depending on the destination countries’ tax policies, and are unable to estimate what they may be.
Please note Kokūn can not take responsibility if the package gets held at customs or at any other point in the destination country.
*p.s. for our beloved overseas customers
Please note that international shipments are sent through IndiaPost, which is a national postal service, run by the Government of India.
Usually, the order is delivered by the destination county’s national postal service partner. Examples - USPS in the USA usps.com, Hong Kong post in Hong Kong hongkongpost.hk and the likes.
In case you are not at home, please inform your neighbors or security to collect the parcel for you.
If you miss a delivery, the quicker option will be to get in touch with a nearby national postal office of your region, rather than reaching us. Deliveries are attempted twice-thrice.
Please note that if the package travels back to us, from your destination country, because of your non-availability, we can initiate a refund only for the cost of your order. We will not be able to refund the shipping charges. If you want us to resend the order, then additional shipping charges will apply.
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Shipping Status
You will receive an e-mail informing that your order has been shipped, along with a tracking ID/AWB, which can help you know the status of your order.
If for some reason, you are unable to access the tracking link shared, please mail us along with the order number in the subject.
If you know the parcel is on its way or is showing delivered, but you haven’t received it. Please check with security or your neighbors, before you reach us regarding non-delivery of your order.
If you're doubtful and want to chat with us (we are mildly entertaining) we request you to get in touch with us through a direct message on our Instagram @kokun.india
Alternatively, you can also write to us at kokun.india@gmail.com regarding any queries.
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