Refund policy
RETURNS
We hope you love your purchase. Every garment or accessory is made to ensure that you get the best. However, if at all you received a damaged or incorrect item, please contact us immediately on kokun.india@gmail.com.
We offer returns and exchanges within 3 days from the date of delivery. Here’s how you can process your exchange or return.
kokūn will provide a full refund or exchange, for flawed items when notified within 3 days of receipt, provided the items are unworn, unwashed and with all original tags attached. If the original tags have been removed or tampered with, we won’t be able to process your return.
To notify us, write to us at kokun.india@gmail.com with your return or exchange request. Please include your order details (Order number/ order confirmation email) and details of the piece you would like to return or exchange and your reason for doing so.
Returns are only acceptable, or eligible for a refund if the order that you received is damaged. If you have received the wrong size, we can exchange your purchase with another size. Refund is not eligible on discounted pieces & on customized designs.
We hope you love your purchase. Every garment or accessory is made to ensure that you get the best. However, if at all you received a damaged or incorrect item, please contact us immediately on kokun.india@gmail.com.
We offer returns and exchanges within 3 days from the date of delivery. Here’s how you can process your exchange or return.
kokūn will provide a full refund or exchange, for flawed items when notified within 3 days of receipt, provided the items are unworn, unwashed and with all original tags attached. If the original tags have been removed or tampered with, we won’t be able to process your return.
To notify us, write to us at kokun.india@gmail.com with your return or exchange request. Please include your order details (Order number/ order confirmation email) and details of the piece you would like to return or exchange and your reason for doing so.
Returns are only acceptable, or eligible for a refund if the order that you received is damaged. If you have received the wrong size, we can exchange your purchase with another size. Refund is not eligible on discounted pieces & on customized designs.
Please note that minor color changes can happen, depending on the monitor or phone screen. Products will not be returned or exchanged on the ground of color variation.
Once your request has been received we will review and process a refund within 72 business hours, from when we receive the returned order. Shipping cost of return will be borne by the customer.